Before ANY treatment can go ahead, it is vital that we carry out a full consultation. This will include details of any medical conditions as well as what you would like to gain from the treatment. Not everyone books a treatment for a relaxing massage, it may be for tension relief or to assist in weight reduction. Not every client on their wedding day wants a traditional look etc.
At Kent Professional Makeup (and Therapies) we pride ourselves in performing outstanding treatments which are tailor made to suit your needs and requirements.
During consultation, it may be necessary to refuse or change a treatment if you have a medical condition. This is for your own safety and for insurance purposes. If this does happen, we will refer you to your GP or Medical Practitioner to obtain a written GP note, which clearly states that we can go ahead with the treatment. If you are unable to provide this, we will offer you a different treatment or a refund.
We do not like to refuse any of our clients, however certain treatments can cause further medical complications if you are already diagnosed with one. For example cancer, blood clots, hemorrhages etc. We will also not tolerate any form of bullying behavior. If you are not satisfied with your treatment, for any reason, we do ask that you speak to us directly first to see if we can resolve any issues.
For client’s booking eye treatments, such as an eyelash/ brow tint, perming or extensions, you must have a patch test, carried out by us, 24-48 hours prior to the treatment. This is compulsory and failure in receiving this will be a refusal of treatment.
For clients’ receiving other treatments, such as nails, spray tanning, aromatherapy etc, a patch test can be carried out if you have any concerns, medical conditions or sensitive skin.
If you have booked a Wedding package for makeup, we strongly recommend the bride has a trial before the big day. This is no longer optional. We offer a very competitive package which includes trials for several members of the bridal party and we strongly recommend this. If you have any concerns re this please do let us know.
ALL Bridal Makeup will be Airbase Airbrush Makeup. This is a silicone based product which CAN last up to 24 hours, however due to different skin types and conditions, we cannot take responsibility for the amount of time it does last. A full consultation will be carried out, either face to face, via email or telephone before hand, to gauge an understanding of the look you are after. Please note, this may be an Airbrush product, however we can only create certain looks for individuals, given people’s natural skin tones, conditions, features etc.
Claire, Owner of Kent Professional Makeup (and Therapies) is highly qualified within this industry and is fully insured and qualified to perform the treatments advertised. NO treatment would ever go ahead without the correct qualifications being obtained. Should Claire be unable to perform your treatment, two further therapists will be able to “step in”, however this will only be if they are fully qualified in the treatment requested.
Although based in Kent, Claire and the team are happy to travel within England to perform Bridal Hen Parties, or Wedding Make overs. Please note, mileage will be added onto the total cost of treatments depending on location. It is “free mileage” if the package is booked within 30 miles of West Malling, Kent. If a hotel is required the night before and or after, this will be billed to the client. We only use Premier Inn Hotels, and usually, providing you book your package in advance, they work out between £30 and £50 per night. For general treatments, there is a minimum treatment charge of £40 outside of the 30 mile radius of West Malling, Kent. These charges maybe waivered in exceptional circumstances and will be at the discretion of the Owner Claire of Kent Professional Makeup (and Therapies).
There are several treatments which are not currently advertised on our Website or Social Media which we can perform, including creating Aromatherapy blends from scratch (not pre-blended) and several Electrical Facial or Body Treatments. This is due to only Claire being qualified at this time. These can still be booked, however if Claire is unable to perform the treatment on that date, there is no alternative therapist to support.
Packages will require a deposit of £50 to secure any date. This is non refundable, unless Kent Professional Makeup (and Therapies) cancels. All outstanding payments must be paid in full by the 12th week before the date of the booking.Payment must be made via bank transfer or cheque. If you fail to make this payment in full, your date maybe cancelled and offered to another client. If you are struggling to make payments on time, please contact us in the first instance to see if we can offer any solutions. We do offer a monthly installment option, should you wish to pay in this way. Should the full payment be made, and the client cancels, no refund will be given, as hotels would have been booked, dates blocked out, products have been purchased etc. If, however Kent Professional Makeup (and Therapies) cancels, a full or partial refund will be given as outlined below:
If Kent Professional Makeup (and Therapies) cancels your appointment or package or group booking you will receive 100% refund (unless the trial has taken place and you will not receive the £50 back):
Photographs will be taken during your trial and on your wedding day. Kent Professional Makeup would like to use the photos for the purpose of advertising on their website and on their social media platforms. Please let us know if you do not want us to use these photos. Please also sign the part on the booking form in regards to this.